Fine Print

CONTENT AND CONCEPTS © 2013 HOPEFUL WORLD LLC

Hopeful World Branding by Henry Lohmeyer; site design by Hopeful World; unless noted, photography and illustration by Jen Lemen.

PRIVACY POLICY
This Hopeful World Privacy Policy describes how we treat the information we collect when you visit our Web site and register for our digital experiences. Please read this notice carefully.

PERSONAL INFORMATION
In order to provide you with lessons and access to our classrooms, we need your Email address. We may also request your name and for you to designate a user name and password. Hopeful World does not collect any other personal information that you do not expressly provide. Hopeful World will never sell, rent or share your personal information, including your Email address, with any third parties for marketing purposes without your express permission. Hopeful World may share your personal information for the purpose of delivering Email to you or as required by law.

PAYMENT INFORMATION
We use Authorize.net to process payments. Authorize.net will collect your credit card and billing information for the purpose of processing payments. We do not store that information in our records.

USAGE INFORMATION
In addition to collecting personal information, Hopeful World may also collect non-personal, aggregated information about how visitors use the Hopeful World site. This information is not personally identifiable and will only be used to find out how subscribers use our service and site. For example, this information will tell us how much time users spend on our site, from which other sites visitors came, and to what other sites subscribers go. The collection of this information allows us to among other things prepare for traffic load demands and provide you with a great classroom experience.

PRIVACY OF MINORS
Our Services are not intended for use by anyone under the age of 18 and are not directed to anyone under that age. We do not knowingly collect Personal Information from minors under the age of 18. Please do not register with Hopeful World if you are under the age of 18.

CHOICE/OPT-OUT
Every email we send to you will provide you with the option to unsubscribe. Please note that if you choose to unsubscribe, this could cancel your subscription/registration to a class/reflection series.

TRACKING
Like most sites, Hopeful World makes use of browser “cookies.” Cookies are small text files placed on your computer’s hard disk by our server. They allow us to quickly check your status as a subscriber and facilitate access to your preferences. Hopeful World will never use cookies to retrieve information from a computer that is unrelated to our site or services.

LINKS TO OTHER SITES
As part of the service, Hopeful World may create links allowing you to access third party sites. Hopeful World is not responsible for the content that appears on those sites and does not endorse these sites. Please consult those sites’ privacy policies in order to determine how they treat user information.

Hopeful World also may share Personal Information with third parties when we have partnered with them to deliver a specific transformational experience for our users. In such cases, these third parties may use Personal information for their direct marketing purposes. Such third parties to whom we transfer Personal Information for direct marketing purposes will handle, store, retain, use, share and access Personal Information in accordance with their own privacy policies. It is your responsibility to carefully review such terms and conditions and privacy policies, and Hopeful World disclaims any and all liability relating thereto.

SECURITY
All information described above is stored on restricted database servers. Hopeful World processes payments through Authorize.net and uses SSL protocol to protect customer payment information. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

MODIFICATION TO THIS POLICY
Hopeful World may change this policy, but we will post any changes here, be sure to check in.

CONTACT US
If you have any questions about this policy or our site in general, please contact us at help(@)hopefulworld(.)org

EFFECTIVE DATE
This policy was last modified 1/08/2013.

CANCELLATION AND REFUND POLICY FOR DIGITAL PRODUCTS

CANCELLATION AND REFUNDS FOR ONLINE CLASSES
You can cancel your registration for a full refund within 48 hours of registration by sending an e-mail to us at help@hopefulworld.org.We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
A gift subscription is a one-time purchase. It cannot be canceled and is nonrefundable. The redeemer can cancel the subscription, but will not be eligible for a refund.

CANCELLATION OR REFUNDS FOR EMAIL CLASSES/REFLECTIONS
You can cancel your registration for a full refund within 48 hours of registration for daily reflections or within two weeks of registration for weekly reflections by sending an e-mail to us at help@hopefulworld.org.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

A gift subscription is a one-time purchase. It cannot be canceled and is nonrefundable. The redeemer can cancel the subscription, but will not be eligible for a refund.

CANCELLATION AND REFUNDS TO RECURRING SUBSCRIPTIONS
You can cancel your registration any time by sending an e-mail to us at help@hopefulworld.org.

When you cancel, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period.

Cancellations are effective the following billing cycle. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

CANCELLATIONS BY US
We reserve the right to suspend or terminate your subscription or product for any reason, with or without notice and without further obligation. You will not be entitled to a refund in these circumstances. If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

CHANGES TO CONTENT OR ACCESS
We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.
If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

TERMS OF USE
Welcome to the Hopeful World web site. Hopeful World has adopted these Terms of Use/Privacy Policy (“Terms of Use”) to make you aware of the terms and conditions of your use of the Web Site. If you do not agree to these Terms of Use please do not use the Web Site. Hopeful World reserves the right, at its discretion, to change, modify, add or remove portions of these Terms of Use at any time by posting such changes to this page. The continued use of the Web Site following the posting of changes to these terms will mean you accept those changes.

General Terms of Use and Restrictions of Use of Materials
Hopeful World may discontinue or alter any aspect of the web site without prior notice or liability. You acknowledge that the web site may contain information, software, photos, video, text, graphics, music, sounds or other material provided by Hopeful World or third parties (collectively, “Content”) that are protected by copyrights, patents, trademarks, trade secrets or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed. Without limiting the generality of the foregoing, you may not:
1. include such content in or with any product or service that you create or distribute;
2. reproduce, duplicate, copy, sell, rent, resell or exploit for any commercial purposes any portion of the Site, use of the Site, or access to the Site;
3. copy such content onto your or any other Web site or publication; or
4. direct any other person to do any of the foregoing.

Any unauthorized copying, redistribution, reproduction or modification of the contents of this Site by any person may be a violation of federal, state or common law trademark and/or copyright laws, and could subject such person to legal action.

Links to Third Party Web Sites
As a service to our customers, we provide information about other sites that may be of interest to our visitors. However, we do not officially endorse or imply an endorsement, sponsorship, or recommendation of these sites. We are not responsible or liable for any Content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Hopeful World shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource. Our Privacy Policy/Terms of Use does not apply to those sites. We suggest contacting these sites directly for information on their own policies and procedures.

User Comments, Feedback, Postcards and other Submissions
We welcome your comments regarding Hopeful World web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to www.HopefulHelp.org or www.HopefulWorld.org shall be and remain the exclusive property of Hopeful World. Your submission of any such Comments shall constitute an assignment to Hopeful World of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Hopeful World will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction or prior notice and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Indemnification
You agree to defend, indemnify and hold Hopeful World, its members, managers, officers, employees and agents harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Web Site or any services or products offered.

Disclaimer
Hopeful World uses reasonable efforts to maintain the Web Site, Hopeful World is not responsible for any defects or failures associated with the Web Site, the Content, or any damages (such as lost profits or other consequential damages) that may result from any such defects or failures. In addition, Hopeful World makes no guarantees as to the web sites and information located worldwide throughout the Internet to which you may access as a result of the use of the Web Site, including as to the accuracy, content, or quality of any such sites and information.

Governing Law and Other Miscellaneous Terms
The validity and effect of these Terms of Use shall be governed by and construed and enforced in accordance with the laws of the State of Missouri, USA, without regard to its conflicts of laws principles. In the event litigation is instituted hereunder, each user consents to the exclusive jurisdiction of any federal or state court situated in either St. Louis County or the City of St. Louis, as Hopeful World selects in its sole discretion. The prevailing party shall be entitled to recover its attorneys’ fees and court costs, together with any other relief awarded by a court of competent jurisdiction. ANY SUIT, ACTION OR PROCEEDING CONCERNING THE WEB SITE, ITS USE, THESE TERMS OF USE, OR CONCERNING ANY OTHER POLICY OR PROCEDURE OF HOPEFUL WORLD, LLC, MUST BE BROUGHT IN A COURT OF COMPETENT JURISDICTION IN MISSOURI, AND YOU HEREBY IRREVOCABLY CONSENT TO THE JURISDICTION OF SUCH COURT (AND OF THE APPROPRIATE APPELLATE COURTS THEREFROM) IN ANY SUCH SUIT, ACTION OR PROCEEDING; AND YOU IRREVOCABLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY OBJECTION WHICH YOU MAY NOW OR HEREAFTER HAVE TO THE LAYING OF THE VENUE OF ANY SUCH SUIT, ACTION OR PROCEEDING IN ANY SUCH COURT OR THAT ANY SUCH SUIT, ACTION OR PROCEEDING WHICH IS BROUGHT IN ANY SUCH COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM.

Changes to Our Policies
Our Privacy & Security Policy is intended to provide you with the safest and most secure experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Policy at any time without prior notice. If you have any questions, or would like further clarification, please e-mail us at help(@)hopefulworld(.)org. Any changes in Hopeful World policies will be communicated on this page.

This web site is operated by Hopeful World, LLC. All inquiries may be directed to: 4466 Greenwich Court, St. Louis, MO 63108 or help(@)hopefulworld(.)org.